I am a seasoned IT professional, highly experienced at providing IT services for large companies. An enthusiastic and conscientious manager, I have a strong ability to manage change and adapt to new innovations. I am a dynamic leader, adept at facilitating training and career development of staff members. I have excellent interpersonal skills and expertise at building long-term relationships with clients.
In my tenure at IRIS Software Group/Indigo Group/Hosted Accountants, I developed and maintained IT systems that survived a rapid expansion from 3000 to 8000 users. I was in charge of growing the IT department during the company’s merger, from 15 staff members to 35, transforming the helpdesk to improve call quality, ticket backlog and closure rates.
This is but one example of my ability to implement system changes that not only stand the test of time, but flourish and result in greater efficiency. I have a broad range of technical skills which, paired with my managerial experience, have prepared me to provide valuable IT services in any workplace.