Verna joined HMRC from DWP in 1998. She successfully completed her VAT Legal and Technical training and has held a number of compliance roles including VAT Assurance Officer. She has spent a number of years investigating MTIC fraud involving organised crime and missing traders. Latterly she has worked as a Business Learning Manager for HMRC’s Tax Specialist Programme, leading a team of newly recruited graduate trainees to successful completion of the training course.
After having spent the majority of her time in HMRC within various Operational roles Verna has now moved into Transformation and works within the Customer Readiness and External Stakeholder Team (CREST) and is External Stakeholder Lead for the Making Tax Digital for Business Programme.